Refund policy

We offer a 30-day return policy, giving you 30 days from the date of item receipt to request a return.

To be eligible for a return, your item must be in its original condition, or unused and in its original packaging. You'll also need to provide the receipt or proof of purchase.

Starting a Return: To initiate a return, please contact us at info@visionpharmacy.com. Once approved, you will receive a return shipping label and instructions on where to send your package. Please note that returns without prior authorization will not be accepted.

Do you accept returns from these countries?
Yes, I accept returns

How can customers return your products?
by mail


Select the product conditions that you allow for returns?
New

What is the restocking fee?
No restocking fee

How much will customers pay for return shipping?
No cost

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Damages and Issues: Upon receiving your order, please inspect it immediately. If you find any defects, damages, or receive the wrong item, contact us right away so we can address the issue promptly.

Large Orders: Orders over £100 can not be returned back to us if there is nothing wrong with it.

Exchanges: For a quick exchange, you can return the item you have, and upon acceptance of the return, make a separate purchase for the new item.

European Union 14-Day Cooling Off Period: If your merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, without providing any justification. The same eligibility criteria for returns apply: the item must be in its original condition, unworn or unused, with tags, and in its original packaging. You'll also need to provide the receipt or proof of purchase.

Refunds:

Once we receive and inspect your return, we will notify you of the approval status for the refund. If approved, the refund will be processed automatically to your original payment method within 10 business days. Keep in mind that it may take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since your return was approved, please contact us at info@visionpharmacy.com.

Returns:

• All returns must be postmarked within 30 days of the purchase date.
• The returned items must be in new and unused condition, with all original tags and labels attached.

Phone: +44 116 482 7359
Email: info@visionpharmacy.com
Address: Unit 4 Cross Street, Leicester, Leicestershire LE2 4DD, United Kingdom.