Shipping Policy

Thank you for placing your order with Vision Pharmacy!

Your order will be delivered through Royal Mail to your chosen convenient delivery point. We provide shipping nationwide.


£3.49 Standard Shipping 

£4.99 Express Shipping 

£9.99 Europe 

£19.99 Worldwide

Delivery Terms:
We use Royal Mail and DPD to deliver the product.


Standard shipping transit time is 3 to 4 Working Days (Monday to Thursday)

Express shipping transit time is 2 to 3 Working Days (Monday to Thursday)
Handling time is 0 to 2 Working Days (Monday to Thursday )

The order cut-off time will be 3: 00 PM. Time Zone: (GMT+00:00) Edinburgh, London

Please note that additional terms and conditions apply. See below for more information:

Pharmacy Orders with Vision Pharmacy:

  • All P-Product items require approval from our Pharmacy team before delivery.
  • If your order includes a P-Product item and you completed a health questionnaire during ordering, our Pharmacy team may need to ask you additional questions, recommend an alternative treatment, or cancel your request based on medical grounds.
  • The approval process may cause a delay in dispensing your order, but we will keep you informed throughout the process.
  • A pharmacist may contact you for further information to ensure the suitability of the intended user. Please respond promptly to avoid delays in your order.

We hope you are satisfied with your purchase. If, for any reason, you are not completely happy, you may return the item for a full refund. Please refer to our return policy below for more details:


  • All returns must be postmarked within 30 DAYS of the purchase date.
  • The returned items must be in new and unused condition, with all original tags and labels attached.

Return Process:

To initiate a return, please email our customer service at to obtain a Return Merchandise Authorization (RMA) number. Once you receive the RMA number, securely pack the item in its original packaging, include your proof of purchase, and mail it to the following address:

Vision Pharmacy Attn: Returns RMA: [Insert RMA number here] Unit 4, Cross Street, Leicester, LE2 4DD, United Kingdom


After we receive your return and inspect the item's condition, we will process your refund. Please allow at least seven (7) days from the receipt of your item for the return to be processed. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email once your return has been processed.

If an order is delayed or returned due to an incorrect address provided by the customer, including missing address lines, incorrect door numbers, or postcodes, the customer will be held responsible.
In such cases, where the fault lies with the customer's address information, we reserve the right to deduct all shipping charges incurred, which amount to £3.49 for each outbound and return shipment totalling £7
Please ensure that your address details are accurately entered during the checkout process to avoid any delays or additional charges. Thank you for your cooperation and understanding.


For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.

We do not charge any kind of tax.


If you have any questions regarding our return policy, please feel free to contact us at: Phone: 0116 482 7359 Email: 

Support: 24/7

Phone: 0116 482 7359
Address: Unit 4 Cross Street, Leicester, Leicestershire LE2 4DD, United Kingdom.